OUR PROCESS
Frequently Asked Question
What is Family Legacy Files?
Family Legacy Files is a service dedicated to preserving your family's wisdom, stories, and memories. Through personalized interviews, we craft beautifully written eBooks and legacy books that can be cherished for generations.
How does the process work?
1. Purchase your desired book or bundle from our store.
2. Schedule an interview with our expert journalist using the link sent after your purchase.
3. Participate in guided interviews designed to capture your unique stories.
4. Receive a beautifully written eBook via email. If you’ve ordered a physical book, it will be shipped to your address.
Will my personal details and stories remain private?
Absolutely. Your privacy is our top priority. All shared details and interview content are confidential and securely stored. We will never share, sell, or leak your information.
How are the books delivered?
Digital Books: Delivered via email after the interviews and editing are complete.
Physical Books: Shipped to your address within 2-3 weeks after final approval.
Will I receive tracking for my physical book? Yes, once your physical book is shipped, you will receive a tracking number to monitor its delivery.
How long does the process take?
The entire process, from interviews to receiving the final product, typically takes up to 12 weeks. This includes scheduling interviews, editing, and finalizing your book.
Who conducts the interviews?
Our team of professional journalists conducts the interviews. They are trained to guide you through the process and ensure all your stories and insights are captured beautifully.
Can I provide additional details or photos for the book?
Yes, you’re welcome to share photos or any additional materials that you’d like included in your book.
Can I make changes to my order?
Changes to your order can be made before the interviews begin. Please contact us as soon as possible if you need assistance.